Panzer made a quick trip into the Catosphere today. Our speedy kitty's travels took him to the
Publishers Weekly site. There with a little digging around he found a post about Barnes and Noble.
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| We all want to help Barnes and Noble. |
According to author Robin Barone, she visited 100 Barnes and Noble stores. In her visits she identified things she believes could help the company increase book sales. The post is divided into five sections. Each section contains a suggestion of how to improve customer service. The customer service suggestions range from knowledgeable and likable sales people to making customers aware of the order online and pickup in store feature. The post has some interesting observations about her experiences visiting all those stores.
Panzer says, "This little kitty already told you about the order online and pickup in the store feature."
Note: This is a medium length post. Bring a cup of cocoa and a blueberry muffin for today's reading selection.
To read the post tandootle over to
Barnes and Noble
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